Schedule C
Breakdown  Incident Policy v1.2
Effective: 3rd March 2026
C1. Emergency first
If anyone is injured or there is danger: call 999. If the vehicle is unsafe: stop safely and follow in-app instructions.
C2. Accidents/damage/theft/vandalism
You must report via the App ASAP and contact support; obtain third-party and witness details where safe; do not admit liability; contact police where required and obtain a reference number; provide photos/video and cooperate with investigations/insurers.
C3. Breakdown / warning lights
If you get a red warning light, overheating, serious noise, puncture, loss of brakes/steering: stop and contact support. We will arrange assistance/recovery where appropriate. If the issue is caused by misuse (misfuelling, ignoring warnings, prohibited use), you are responsible for recovery/repair costs (see Schedule A/B).
C4. Replacement vehicle / refunds
We may offer time credit/refund where we accept fault and where practical; otherwise no guarantee.
C5. External costs
Except to the extent required by law, we are not liable for your external costs or losses arising from a breakdown, warning light, service interruption, or vehicle unavailability (for example alternative transport, accommodation, prepaid tickets, parking charges, tolls, congestion/LEZ charges, lost earnings or loss of profit).