Schedule A
Fees  Charges Schedule v1.3
Effective: 3rs March 2026
A0. Definitions used in this Schedule
Time charge: rental duration price excluding Deposit/Hold and optional add-ons unless stated.
Daily Rate: standard 24-hour day price shown in the App for the relevant vehicle/class at time of booking; if not displayed, the day price shown at assessment time (acting reasonably).
A1. Booking charges
As shown at booking.
A2. Deposit / Payment Hold
Amount:  £300
When taken: at booking (pre-authorisation where supported).
Mechanism: may be authorisation hold or charge depending on method/config; release depends on provider.
A3. Time and return related charges
Late return: £35 per hour (or part-hour), capped at  £105, plus ongoing time charge until properly ended.
Failure to end rental properly in the App:  £25 admin fee (in addition to any late time).
Wrong Station/outside geofence/not in bay:  £40 + recovery/relocation/towing costs.
Illegal parking/preventing access:  £40 + actual third-party costs.
Left unlocked/windows open/lights on:  £40 + resulting costs.
Recovery/towing/relocation due to user fault: actual cost +  £50 admin fee.
A4. Mileage and fuel
Mileage included: as shown at booking.
Extra miles:  £0.31 per mile.
Fuel policy:
- Return with at least the same fuel level as recorded at Rental Start.
- 1/8 tank tolerance: up to 1/8 of a tank below start level allowed.
- Missing fuel: if more than 1/8 below start level = missing fuel cost (reasonable rate) + £35 refuelling admin fee.
- Running out of fuel (avoidable):  £75 call-out/admin + actual recovery/assistance costs.
- No reimbursement for over-fuelling unless we expressly offer a refuelling credit/promotion.
Misfuelling: actual recovery + repair costs +  £75 admin fee.
A5. Cleaning, smoking, odours
Light clean:  £25.
Deep clean:  £60.
Biohazard/specialist clean:  £250 (or actual invoice if higher).
Smoking/vaping evidence:  £200 (plus deep clean if required).
Strong odour/specialist treatment:  £100 + actual specialist cost if higher.
A6. Damage admin, repair and loss of use
Damage/incident admin fee:  £50.
Repair/replacement: actual costs or insurer excess/liability (Schedule B).
Loss of use: 66% of Daily Rate per day (cap 14 days) OR actual evidenced loss of use (whichever is lower), plus repair time supported by evidence.
A7. Fines, tolls and authority handling
Admin per notice/request:  £30.
Clamp/impound release: actual costs +  £150 admin fee.
A8. Other
Key missing/removed/not returned:  £150 + locksmith/rekey cost if required.
Tampering with telematics/IoT:  £250 + repair costs.
Support call-out due to user fault:  £50 + third-party costs if used.
A9. Cancellations, no-shows and reservation fees
Reservations: 30-minute grace;  £15 no-show fee.
Prebooked: >24h free; within 24h = 33% of time charge; within 12h/no-show = 66% of time charge; after unlock no refund.
A10. Cross-border
Approval/admin:  £30.
Use fee:  £30 per day.
Foreign cover/assistance: pass-through.
Documentation/third-party charges: pass-through.
Non-refundable committed cross-border costs once incurred.