- Van Hire

- Man & Van Hire

- Removals

- General

VAN HIRE TERMS & CONDITIONS

Zelfi Ltd reserve the right to refuse goods & service at any point & without any explanation.

Definitions

I.    Goods

Means all goods and services which the Customer agrees to buy from Zelfi Ltd including replacements for defective goods.

II.    Contract

Means the Contract between Zelfi Ltd and the Customer for the sale of Goods by Zelfi Ltd to the Customer.

III.    Zelfi Ltd

Means Zelfi Ltd Limited (Company Registration Number: 5632396).

IV.    Customer

Means you, your or the person or any company that purchases or agrees to purchase Goods.

Our Terms

1.0    Quotations

All quotations will be binding on the customer, but Zelfi Ltd reserve the right to amend the quotation in the following situations:

1.1.    Extra work is done, or time allocated, over and above that initially agreed to be done or allocated.

1.2.    On collection or delivery of the goods it is discovered that the work cannot be conveniently carried out by way of doorways, staircases, or lifts, or there is no suitable approach by road or other ways for Zelfi Ltd vehicles, or collection and/or delivery is required above a second floor, or further than a 25 pace manual carry to the entrance door, or garden shed, unless adequate notice is given and setting out of all relevant facts.

1.3.    The quotation includes costs which are subsequently altered by any circumstances beyond the control of Zelfi Ltd. For example ferry costs, duty, TAX or fuel costs.

1.4.    When access cannot be gained to the new property on the arrival of our vehicle. This may be as a result of your vendor not having vacated your new property or legal delays resulting in a late completion of contracts. In this instance we reserve the right to charge waiting time.

2.0     Work covered by this quotation

2.1.    Any quotation given by Zelfi Ltd shall only include loading and unloading of goods and their carriage, unless previously agreed by the company. It does not include the dismantling and reassembly of furniture, the disconnection of appliances, the removal of fixtures and fittings, the lifting of carpets or the removal of items from the loft. Our staff will of course be willing to undertake such tasks if agreed beforehand and an allowance made for these services in the quotation.

3.0    Your obligation in relation to the goods to be moved

3.1.    It is the customers’ responsibility to ensure that nothing required to be moved is left behind and that nothing is removed in error. You also agree unconditionally not to include with the goods set aside for removal or storage the following:

3.1.1.   Any dangerous or hazardous substance, or any substance with explosive qualities

3.1.2.   Any jewellery, money, or any other items of a similar nature.

3.1.3.   Livestock

3.1.4.   Any food or other substance which may be likely to cause infection or lead to infestation with pests or vermin.

3.1.5.   Any stolen or prohibited goods.

3.1.6.   Any food and/or drink that is, or needs to be, refrigerated or frozen.

3.1.7.   Any collection of stamps, coins or other similar collectable items.

3.1.8.   Any securities, financial or legal documents, including but not limited to share certificates and leases.

3.2.    It is the customers responsibility to ensure that protection is arranged for goods left in unattended premises (or where third parties are present) Zelfi Ltd will not be liable for loss or damage where goods are removed from or delivered to unattended premises.

4.0    Payment of charges

4.1.    Our charges in relation to this contract shall be payable;

4.1.1.   On the day on which the removal takes place.

4.1.2.   Within seven days from the date of the move.

4.1.3.   In advance, when applying to continental moves, or moves out of storage.

4.2.    We reserve the right to charge interest on any overdue accounts at the rate of 4% above the base rate of the Royal Bank of Scotland.

5.0    Subcontractors

5.1.    Zelfi Ltd may enter into any contract with another removal company to carry out any part of this contract on our behalf or to use their warehouse for the storage of goods.

6.0    Bookings and Postponements

6.1.    House completion dates can, and often do, change prior to your solicitor exchanging contracts. We accept firm bookings on a first come first serve basis from customers once they have exchanged contracts. We do accept provisional bookings from customers before they have exchanged contracts but at this stage a contract between Zelfi Ltd and the customer will not have been formed. However to avoid disappointment you can, on payment of a deposit, reserve our services on a given date prior to your moving date being confirmed. This deposit would be forfeited in the event of postponement or cancellation.

6.2.    If you request that we reserve our services for a specified date, and we agree without a deposit being received from you, we reserve the right to make a charge if a cancellation or postponement is made within 4 working days of the removal taking place.

6.3.    If we supply boxes and/or packaging materials to you before you have exchanged contracts, and we are subsequently unable to carry out your removal, we reserve the right to charge you for the supply of these goods and for the delivery.

7.0    English law

7.1.    This agreement will be governed by English Law, and is taken as being made at 30 Nursteed Close, Devizes.

8.0    Continental Removals

The following terms apply only where goods are destined for, or are received from a place outside the United Kingdom:

8.1.    We will accept liability only for loss or damage to goods when it occurs whilst they are in our actual possession. For the avoidance of any doubt, goods will be deemed to remain in our possession when the carrying vehicle is being carried on a ferry whether the vehicle’s crew are actually in the vehicle or not. In such circumstances, our liability will be ascertained as if it were a domestic removal. If the loss or damage occurs whilst the goods are in possession of another party, such as a shipping line, we will not be liable.

8.2.    Where we engage an international transport operator, shipping company, or airline, to convey your goods to or from a place, port or airport, we do so on your behalf and the contract with that carrier shall be subject to any terms and conditions set out by that carrier.

8.3.    The carrier referred to in clauses 8.1 & 8.2 may restrict his liability by reference to contractual terms and conditions and international conventions. These may severely restrict the potential liability that carrier has to you.

8.4.    Furthermore, you may become liable for General Average Contribution (that is the costs incurred to preserve the carrying vessel and cargo in certain circumstances), salvage costs, and costs of forward transmission.

8.5.    We will not accept liability for goods confiscated, seized or removed by customs authorities, or similar bodies and government agencies other that in circumstances where such confiscation, seizure, or removal, occurs due to our negligence.

9.0    Limits on Zelfi Ltd's liability.

9.1.    We hold insurance, with a specialist insurer, to cover our potential liability to you in the rare event that we are responsible for any loss or damage to your furniture and effects during the course of your removal. We have summarised the key points below but if you would like more detail as to the level of our insurance cover we will be happy to refer you to our brokers. We shall, subject to the exclusions set out below, be responsible for any damage caused to your furniture and effects or loss of your possessions whilst in our custody under the terms and conditions of this contract.

9.2.    As part of our contract with you, the customer, we have assumed that the value of the goods submitted for removal or storage does not exceed £50,000. The value of your goods, for the purpose of this contract, is their replacement value including due allowance in respect of age, wear and tear and depreciation. All liability and compensation for loss and /or damage shall be calculated on this basis and not on a “ new for old” basis.

9.3.    If the value of your goods exceeds £50,000 we request that you notify us on the acceptance form attached to your quotation so that we can uplift our total potential liability for loss and/or damage. This could possibly result in an amendment to the quoted price.

9.4.    If your goods are damaged but can be repaired then our liability will be, at most, the repair cost plus the amount that the goods have reduced in value, if at all, as a result of the repair. We reserve the right to arrange the repair ourselves unless we specifically request that you do so after having first obtained acceptable quotations. If goods are lost or are damaged beyond repair then our liability will be, at most, their current replacement cost, including due allowance in respect of age, wear and tear and depreciation. All liability and compensation for loss and /or damage shall be calculated on this basis and not on a “new for old” basis.

9.5.    In respect of any particular item our liability will not, under any circumstances, exceed the value of the item in question.

10.0  Exclusions.

These Terms exclude and limit our responsibilities and liability to you.

10.1.  Where any item forms part of a pair or set we shall not be liable for more than the value of that particular item, without reference to any special value which such item may have as part of a pair or set.

10.2.  We shall not be responsible or liable for any consequential or indirect losses, including but not limited to loss of profits or lost opportunity.

10.3.  Other than where losses occur because of negligence on our part we will not be liable for losses arising from:

10.3.1. War, invasion, Act of God, industrial action or other events outside our reasonable control.

10.3.2. Normal wear and tear, ageing, natural or gradual deterioration, leakage or evaporation and the incidence of moths, vermin or similar infestation.

10.3.3. Cleaning, repairing or restoring, unless we agreed to do the work.

10.3.4. Electrical or mechanical derangement to any appliance or equipment unless there is evidence of external impact damage.

10.3.5. Any inherent defect in the goods.

10.3.6. Changes of atmospheric or climatic conditions.

10.4.  Zelfi Ltd excludes all liability for damage to self assembly kit furniture, and to any other furniture which is not suitable for removal or has an inherent defect, and also for any reduction in quality to that furniture even if we are asked to dismantle and/or reassemble such furniture.

10.5.  Other than where losses occur because of negligence on our part we will not be liable for:

10.5.1. Loss or damage to the goods that occurs before we have taken custody of them or after we have handed them back to you.

10.5.2. Loss of goods that have not been packed by us including goods packed in wardrobes, drawers, cases, boxes or other types of container. This also applies to the damage of goods that have not been packed by our staff regardless of the apparent quality of the packing.

10.5.3. We shall not be responsible or liable for the damage to plants, outdoor plant pots or stone garden ornaments, or any food or drink that requires refrigeration or freezing.

10.5.4. Damage to property or goods where you have requested us to use unorthodox methods of removal for instance taking items through windows or lowering them from balconies.

11.0  Delays in Transit.

11.1.  If the collection or delivery of the goods is delayed we will, if the delay arises from our negligence, pay your reasonable expenses that arise as a result of the delay, such as reasonable hotel costs. We can not be held liable if this delay is as a result of extreme weather conditions or adverse traffic problems.

11.2.  Our liability for delay shall not exceed £500.

12.0  Time limit for notification of claims.

12.1.  All claims for loss of or damage to goods must be notified to us within 7 days of delivery, and in writing by 14 days of delivery.

13.0  Extra conditions that may apply to the storage of goods.

13.1.  We reserve the right to terminate the storage contract by giving you not less than three months notice in writing and also to increase storage charges under our annual review, or with 28 days notice in writing. If the goods have not been collected by you, or on your behalf by the time the storage contract terminates then the goods will thereafter only be held entirely at your risk and we will have no liability in respect of the same.

13.2.  We may keep hold of all or some of your goods until you have paid all the charges you owe us. Furthermore we may sell all or some of your goods to recover any unpaid charges (or dispose of the goods if the value of the goods make there sale uneconomic) we can only do this after giving you 30 days notice of our intention to do so.

13.3. We request that you please provide us with at least 10 days notice to withdraw your effects from our store.