- Van Hire

- Man & Van Hire

- Removals

- General

MAN & VAN HIRE TERMS & CONDITIONS

Definitions

I.    Goods

Means all goods and services which the Customer agrees to buy from Zelfi Ltd including replacements for defective goods.

II.    Zelfi Ltd

Means ‘us’, ‘we’ and Zelfi Ltd Limited (Company Registration Number: 5632396).

III.    Customer

Means ‘you’, ‘your’ or the person or any company that purchases or agrees to purchase Goods.

IV.    Service Rate

Means £25 per hour per employee, charged in 15 minutes increments to the nearest 15 minutes. Charged from when we leave our depot to when we return.

V.    Vehicle Charge             

Means £7 per 30 miles, charged to nearest mile. Charged from when we leave our depot to when we return.

VI.    Rental Agreement

Means the Contract between Zelfi Ltd and the Customer for the sale of Goods by Zelfi Ltd to the Customer.

VII.    Post Move Damage Report

Means a report detailing any loss or damage caused by our services, if packed by us, and if immediate inspection is possible i.e. items that are easily accessible, not packed in boxes or crates. This report is completed and signed immediately after the removal/delivery.

Our Terms

1.0    Payment of charges

1.1.    Our charges in relation to this contract shall be payable;

1.1.1.   On the day on which the removal/delivery takes place.

1.1.2.   In advance, when applying to continental moves, or moves out of storage.

1.1.3.   Within 7 days of the move date.

1.2.    We reserve the right to charge interest on any overdue accounts at the rate of 4% above the base rate of the Royal Bank of Scotland.

1.3.    Rates, Charges and Cost are fully inclusive of; our standard Insurance, VAT, insurance premium tax or relevant local taxes. Unless otherwise stated on the Rental Agreement.

2.0    Amendment, Cancellation, and Extension

2.1.    House completion dates can, and often do, change prior to exchanging contracts. We accept firm bookings on a first come first serve basis from customers once they have exchanged contracts. We do accept provisional bookings from customers before they have exchanged contracts but at this stage a contract between Zelfi Ltd and the customer will not have been formed. To avoid disappointment you can pay a deposit and reserve our services on a given date prior to your moving date being confirmed.

2.2.    The Customer must fill out the Rental Agreement as accurately as possible. We will allocate an estimated time for removal/delivery based on the information provided in the Rental Agreement.

2.3.    By signing the Rental Agreement you agree that it is likely that the Vehicle and Persons hired out to you was due to be hired to a new customer at the estimated end of your removal/delivery. You further agree that if you fail to provide accurate information on the Rental Agreement then we may not have time to load all the goods you had intended. If this situation arises then you are still liable for Payment for the Service Rate and Vehicle Charge up to that point.

2.4.    If you cancel the Rental Agreement within 72 hours then under no circumstances will Zelfi Ltd refund all or any of the deposit. This may be waived at our discretion if sufficient prior notice is given enabling us to rebook our services.

3.0    Quotations

3.1.    All quotations will be binding on the customer, but Zelfi Ltd reserve the right to amend the quotation in the following situations;

3.1.1.   Extra work is done, or time allocated for whatever reasons, over and above that initially agreed to be done or allocated, which forces the work to continue pass normal working hours of 8am to 5.30pm Monday to Friday and 8.00am to 1pm Saturdays.

3.1.2.   Where we have to wait for keys or access to either of the properties for whatever reason.

3.1.3.   Extra vehicles or larger vehicles are required due to an inaccurate description of work to be carried our in the Rental Agreement.

3.1.4.   Extra persons are required to assist with the move for reasons stated in Clause 6.3

3.1.5.   Costs which are subsequently altered by any circumstances beyond the control of Zelfi Ltd. For example ferry costs, duty, TAX or fuel costs.

4.0     Zelfi Ltd's Obligations.

4.1.    Zelfi Ltd will make the vehicle and persons available to you at the relevant Location at the Agreed Start Time for the estimated time. The Vehicle will be in good working order and fit for the purpose for which it is hired to you.

4.2.    If the Vehicle breaks down or becomes un-roadworthy, Zelfi Ltd may, at its discretion, either provide a replacement Vehicle of the same or similar type to complete the removal/delivery or store the goods and deliver them at the next available time.

4.3.    We endeavour to carry out the removal/delivery as quickly as possible, whiles ensuring a quality service and compliance to Health & Safety Legislation and English Law.

5.0     What you agree from the outset.

5.1.    You agree with us and acknowledge for the purposes of the Rental Agreement and related insurance cover that;

5.1.1.   The information, which you have supplied Zelfi Ltd, is true, and that all material facts which may reasonably be expected to affect either the Insurance or our decision to enter into the Rental Agreement with you have been disclosed. False, misleading or untrue information may invalidate any Insurance affected in relation to this Rental Agreement by Zelfi Ltd and you may be exposed to unlimited liability to third parties.

5.1.2.    You have not relied on any information or promise about the rental or the Vehicle made by us or one of our staff or anybody else and save in the case of fraud you shall not be entitled to make a claim of misrepresentation against Zelfi Ltd.

5.1.3.   You will indemnify us against all claims by or against us resulting from your failure to comply with the Rental Agreement, Terms & Conditions herein and terms of any related insurance policies.

5.1.4.   By signing the Rental Agreement you agree to pay the Service Rate and Vehicle Charge for time it takes to complete the removal/delivery and further agree to any other conditions specified on the Rental Agreement and herein.

6.0     Work covered by this quotation

6.1.    Any quotation given by Zelfi Ltd shall be calculated on our standard Service Rate and Vehicle Charge.

6.2.    We are able to undertake, loading and unloading of goods and their carriage, dismantling and reassembly of furniture, the disconnection of appliances, the removal of fixtures and fittings and removal of items from the loft. You must inform us beforehand in the Rental Agreement of the type of work to be undertaken so we can make an estimated allowance for time.

6.3.    Under Health and safety legislation; 1 employee can lift 25 kilograms without the use of a mechanical aid. Heavier items require more employees and/or the use of mechanical lifting devices. You need to inform us beforehand in the Rental Agreement of any Bulky, awkward items so that we can have the correct lifting equipment with us when we arrive. Please consider whether 1 man can lift the items when asking for a quote.

7.0    Your obligation in relation to the goods to be moved

7.1.    It is the customers’ responsibility to ensure that nothing required to be moved is left behind and that nothing is removed in error. You also agree unconditionally not to include with the goods set aside for removal/delivery or storage the following:

7.1.1.   Any dangerous or hazardous substance, or any substance with explosive qualities

7.1.2.   Any jewellery, money, or any other items of a similar nature

7.1.3.   Livestock

7.1.4.   Any food or other substance which may be likely to cause infection or lead to infestation with pests or vermin

7.1.5.   Any stolen or prohibited goods

7.1.6.   Any food and/or drink that is, or needs to be, refrigerated or frozen.

7.1.7.   Any collection of stamps, coins or other similar collectable items.

7.1.8.   Any securities, financial or legal documents, including but not limited to share certificates and leases.

7.2.    It is the customers responsibility to ensure that protection is arranged for goods left in unattended premises (or where third parties are present) Zelfi Ltd will not be liable for loss or damage where goods are removed from or delivered to unattended premises.

8.0    Subcontractors

8.1.    Zelfi Ltd may enter into any contract with another removal/delivery company to carry out any part of this contract on our behalf or to use their warehouse for the storage of goods. We shall inform you if this situation arises.

9.0    English law

9.1.    These Terms & Conditions will be governed by English Law, and is taken as being made at 30 Nursteed Close, Devizes, sn10 3eu.

10.0  Limits on Zelfi Ltd's liability.

10.1.  We hold insurance, with a specialist insurer, to cover our potential liability to you in the rare event that we are responsible for any loss or damage to your furniture and effects during the course of your removal/delivery. We have summarised the key points of the Standard Insurance below but if you would like more detail as to the level of our insurance cover we will be happy to refer you to our brokers. We shall, subject to the exclusions set out below, be responsible for any damage caused to your furniture and effects or loss of your possessions whilst in our custody under the terms and conditions of this contract.

10.2.  As part of our contract with you, the customer, we have assumed that the value of the goods submitted for removal/delivery or storage does not exceed £50,000. The value of your goods, for the purpose of this contract, is their replacement value including due allowance in respect of age, wear and tear and depreciation. All liability and compensation for loss and /or damage shall be calculated on this basis and not on a “ new for old” basis.

10.3.  If the value of your goods exceeds £50,000 we request that you notify us on the Rental Agreement attached to your quotation so that we can uplift our total potential liability for loss and/or damage. This could possibly result in an amendment to the quoted price.

10.4.  If your goods are damaged but can be repaired then our liability will be, at most, the repair cost plus the amount that the goods have reduced in value, if at all, as a result of the repair. We reserve the right to arrange the repair ourselves unless we specifically request that you do so after having first obtained acceptable quotations. If goods are lost or are damaged beyond repair then our liability will be, at most, their current replacement cost, including due allowance in respect of age, wear and tear and depreciation. All liability and compensation for loss and /or damage shall be calculated on this basis and not on a “new for old” basis.

10.5.  In respect of any particular item our liability will not, under any circumstances, exceed the value of the item in question.

11.0  Exclusions.

These Terms exclude and limit our responsibilities and liability to you.

11.1.  Where any item forms part of a pair or set we shall not be liable for more than the value of that particular item, without reference to any special value which such item may have as part of a pair or set.

11.2.  We shall not be responsible or liable for any consequential or indirect losses, including but not limited to loss of profits or lost opportunity.

11.3.  We shall not be responsible or liable for any items that have already been signed for as damage free by you on the Post Move Damage Report.

11.4.  Other than where losses occur because of negligence on our part we will not be liable for losses arising from:

11.4.1. War, invasion, Act of God, industrial action or other events outside our reasonable control.

11.4.2. Normal wear and tear, ageing, natural or gradual deterioration, leakage or evaporation and the incidence of moths, vermin or similar infestation.

11.4.3. Cleaning, repairing or restoring, unless we agreed to do the work.

11.4.4. Electrical or mechanical derangement to any appliance or equipment unless there is evidence of external impact damage.

11.4.5. Any inherent defect in the goods.

11.4.6. Changes of atmospheric or climatic conditions.

11.5.  Zelfi Ltd excludes all liability for damage to self assembly kit furniture, and to any other furniture which is not suitable for removal/delivery or has an inherent defect, and also for any reduction in quality to that furniture even if we are asked to dismantle and/or reassemble such furniture.

11.6.  Other than where losses occur because of negligence on our part we will not be liable for:

11.6.1. Loss or damage to the goods that occurs before we have taken custody of them or after we have handed them back to you.

11.6.2. Loss of goods that have not been packed by us including goods packed in wardrobes, drawers, cases, boxes or other types of container. This also applies to the damage of goods that have not been packed by our staff regardless of the apparent quality of the packing.

11.6.3. We shall not be responsible or liable for the damage to plants, outdoor plant pots or stone garden ornaments, or any food or drink that requires refrigeration or freezing.

11.6.4. Damage to property or goods where you have requested us to use unorthodox methods of removal for instance taking items through windows or lowering them from balconies.

12.0  Delays in Transit.

12.1.  You are liable to pay the Service Rate for the time taken and Vehicle Charge for the distance travelled on outboard and return journeys and the travelling between the pick-up and drop-off addresses. The Service Rate and Vehicle Charge is payable regardless of the reason for the delay or rerouting of travel, unless the delay or rerouting of travel arises from our negligence.

13.0  Time limit for notification of claims.

13.1.  You are required to sign the Post Move Damage Report at the end of the removal/delivery, which details any loss/damage to your items by our services. Items that have been packed into boxes or cannot be inspected by you immediately after the removal/delivery are not subject to the Post Move Damage Report, but;

13.1.1. All claims for loss/damage to goods must be notified to us within 7 days of delivery, and in writing by 14 days of delivery

13.1.2. We shall not be liable for items as set out in Clause 7.0.

14.0  Extra conditions that may apply to the storage of goods.

14.1.  We reserve the right to terminate the storage contract by giving you not less than three months notice in writing and also to increase storage charges under our annual review, or with 28 days notice in writing. If the goods have not been collected by you, or on your behalf by the time the storage contract terminates then the goods will thereafter only be held entirely at your risk and we will have no liability in respect of the same.

14.2.  We may keep hold of all or some of your goods until you have paid all the charges you owe us. Furthermore we may sell all or some of your goods to recover any unpaid charges (or dispose of the goods if the value of the goods make there sale uneconomic) we can only do this after giving you 30 days notice of our intention to do so.

14.3.  We request that you please provide us with at least 10 days notice to withdraw your effects from our store.